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Getting Started - eSIM

Welcome to Biker Mobile and your new eSIM

Thank you for joining the Biker Mobile Community. We're really pleased that you have chosen to use our Mobile Service and in doing so support the Biker Mobile community causes. 

In order to get started with your Biker Mobile SIM, we recommend the following steps:

  1. Request a PAC or STAC from your current provider (if you want to terminate their service)
  2. Download the Biker Mobile App (optional)
  3. Register your account via the Biker Mobile App or online at Biker Mobile self-care
  4. Activate your Biker Mobile eSIM
  5. Install your eSIM
  6. Submit your PAC or STAC

Please refer to the following sections for additional details regarding each step:   

1. Request a PAC if you wish to keep your current Mobile Number or Request a STAC if you want to use the number Biker Mobile provides and cancel service with your current provider. 

  • Keeping your existing mobile number (by requesting a PAC)

    • You can request a PAC from your current provider using their SIM in your handset, by texting ‘PAC’ to 65075. Some providers may require additional information -such as your date of birth.
    • They should also provide you with a PAC via their self care and/or their support team.
    • There is no charge for a PAC, and they will inform you of any termination charges due.
    • For more information see our FAQ under ‘How do I Port my number onto Biker Mobile’ & ‘PAC Code and STAC Code: what’s the difference and how do I get one?’

  • Cancel previous Mobile Service provider and keep your new Biker Mobile Number (by requesting a STAC)

    • If you do not want to keep your current mobile number and wish to cancel your current mobile service provider, you can do this with a STAC. 
    • You can request a STAC from your current provider using their SIM in your handset, by texting ‘STAC’ to 75075. Some providers may require additional information -such as your date of birth. 
    • They should also provide you with a STAC via their self care and/or their support team.
    • There is no charge for a STAC, and they will inform you of any termination charges due.
    • For more information see our FAQ under ‘PAC Code and STAC Code: what’s the difference and how do I get one?’


2. Download the Biker Mobile App

You can download the Biker Mobile App from:

Android ​

QR Code to Biker Mobile App in Google Play

Apple

QR Code to Biker Mobile App in App Store


3. Register your Account

You can Register by installing the Biker Mobile app on your mobile device or by accessing the Biker Mobile self-care website online.  To complete your registration, enter the email address you signed up with in our sales journey, your date of birth and your marketing preferences. The Biker Mobile dashboard will then be displayed.

NB. If you do not register on the date of order, an additional authentication step will be required.  You will need to check your emails to retrieve a One Time Password (OTP) number before being able to start the registration process.

4. Activate your SIM

Once you have registered, you can then request the activation of your eSIM on the network. You can activate in either the Biker Mobile App or Biker Mobile self-care and the activation process should complete within 5 minutes.


5. Install your eSIM

After activating your eSIM, you will need to install the eSIM in your device in order to be able to use the Biker Mobile service.

a) You will have received an email from Biker Mobile with a subject of 'Biker Mobile Activation Success'.  This email will contain a QR code for your new eSIM, which will look like this:

b) Tips for installing an eSIM:

For Apple devices there are 3 simple ways to install an eSIM:

For Android devices eSIMs there are 2 simple ways to install an eSIM:

Please see the eSIM Install section of our FAQs for additional installation instructions.


6. Submitting your PAC to bring your mobile number to Biker Mobile or STAC to cancel previous provider service

  • Porting with your PAC Code and terminating previous providers mobile service

    • When you have completed activation and have your PAC, you can Port in and submit your PAC from the ‘Port In Link’ on the dashboard or navigating from the Menu to ‘Manage my Subscription‘ > ‘Port In’ option in your Biker Mobile self-care App.
    • Enter your Mobile number (with current provider), PAC Code and the date you would like the switch to occur. Please note it needs to be a working day and cannot be the current day.
    • Submitting a PAC will terminate the Mobile Service of the provider issuing the PAC

  • Terminating previous providers mobile service with STAC and leaving your old mobile number

    • When you have completed activation, you can submit your STAC from the ‘Port In Link’ on the dashboard or navigating from the Menu to ‘Manage my Subscription‘ > ‘Port In’ option in your Biker Mobile self-care App.
    • Enter your mobile number (with current provider), STAC Code and the date you would like the STAC to occur. Please note it needs to be a working day and cannot be the current day.
    • Submitting a STAC will terminate the Mobile Service of the provider issuing the STAC


Additional information

  • Although payment was taken when you ordered your new Biker Mobile SIM, your bill cycle does not commence until you have successfully activated your eSIM.
  • Note that if you are in contract with your previous provider, either for Airtime or Handset, then you may be subject to Early Termination Fees -check your contract dates and Terms and Conditions. With Biker Mobile, you will not be subject to any Early Termination Fee when leaving.