1. Your agreement with us
1.1 We are Biker Mobile. Biker Mobile is a trading name of Tekmoni Limited, a company incorporated in England and Wales, under registration number 14908461, the registered office of which is Trew House Farm, Chilton, Crediton, Devon EX17 4AH
1.2 Your Agreement with us is made up of these Terms of Service, along with our Privacy Policy.
1.3 You agree to be bound by the terms of this Agreement when you place an order via the Biker Mobile webshop or using our app, or when you install, activate or use a Biker Mobile SIM.
1.4 This Agreement doesn’t cover:
(a) Products or services you buy while using our Services; or
(b) The supply of your device
2. Contacting us or making a complaint
2.1 You can contact our Customer Care team using the chat function in the Biker Mobile app or at www.bikermobile.com.
2.2 If you are unhappy with any aspect of our service and would like to raise a formal complaint, the process is described in our Complaints Policy.
3. Our Services
3.1 When you purchase a Biker Mobile Plan, we will supply you with a SIM and a mobile number.
3.2 For the purposes of these Terms, whenever we say ‘SIM’ we mean both physical SIM cards and eSIM. Each SIM remains our property at all times and is provided to you to enable you to access our Services in accordance with the terms of this Agreement.
3.3 Physical SIMs are normally delivered within 3-5 days of your order, but please let us know if your SIM doesn't arrive. If you order an eSIM, we'll email it to you as soon as you order.
3.4 We may recall a SIM at any time for upgrades, modifications, misuse or when your agreement ends.
3.5 You can only use the SIM to obtain service from us.
3.6 If you have a mobile number with another company, you can move your existing number to us. First, you need to ask your previous provider for your Porting Authorisation Code (PAC) and then you will need to provide it to us via the Biker Mobile app. Once we’ve checked the details of your request, we’ll confirm the date when your number will be moved to Biker Mobile, based on your preferred date which you can provide via the Biker Mobile app. Guidance on the porting process is available in our FAQ pages.
3.7 Our Plans provide mobile telephone services in the UK. See our FAQs for details.
3.8 Our Plans provide free emergency calls to 999, 112, 105, non-emergency calls to 101, 111, 116, 119 and ‘free to call numbers’.
3.9 Our Add-ons provide additional mobile data allowances and can only be used in conjunction with an existing active Plan.
3.10 ‘Out of plan’ usage is not possible. The only available services are those which are explicitly supported by an active Plan or Add-on. Attempts to access out of plan services will fail.
3.11 Your Plan starts from the date and time you activate your SIM or purchase a new plan in the Biker Mobile app.
3.12 Your Add-on starts immediately upon purchase and can be used for the specified period or until allowances are exhausted.
3.13 Plans auto-renew at the end of a calendar month cycle. You can choose not to auto-renew by logging into the Biker Mobile app and cancelling the auto renew at least three hours before your scheduled renewal date and time.
3.14 If you have any remaining allowance within your Plan at the end of the month it will expire and it will not be rolled over into the next monthly period.
3.15 If your Plan allowance is close to being depleted before the end of a calendar month period then we will notify you. You will then be able to purchase Add-ons which will be automatically activated on your account.
3.16 We’ll always try to make our Services available to you. However, our Services are only available within our coverage area in the UK. Within this, there may be areas where you don’t have access to all of our Services, or where coverage is otherwise limited or unavailable. Problems can happen if we are carrying out maintenance work or if you are outside our coverage.
3.17 There may be situations when our Services are not continuously available or the quality is affected, so we can’t guarantee continuous fault-free service. For instance:
(a) When we need to perform upgrades, maintenance or other work on our network;
(b) When you move outside our service area while you’re on a call (in this case calls may not be maintained) or using data (in this case, connection may be lost);
(c) When you’re in areas not covered by our network.
(d) Because of factors outside our control, such as the features or functionality of your device, regulatory requirements, lack of capacity, interruptions to service from other suppliers, faults in other communication networks, the weather or radio interference caused by hills, tunnels or other physical obstructions.
3.18 We will endeavour to keep any disruption to our Services to a minimum; however Biker Mobile will not be liable to you for any loss, damage or inconvenience incurred by you as a result of any disruption to our Services for the reasons described above.
4. Payment
4.1 When purchasing a Plan or Add-on you must either register a new payment method (e.g. credit or debit card, Google Pay or Apple Pay) or specify an existing registered payment method to use.
4.2 Payment for your chosen Add-on is taken immediately at the time of purchase.
4.3 Payment for your chosen Plan is made upfront each month. Your renewal cycle starts once you activate your SIM, then payment for your Plan is due on the same day monthly thereafter (“Renewal Date”). If you pay on 29, 30 or 31st of a month, in a shorter month your Renewal Date will be on the last day of the month.
4.4 Your first Plan payment will usually be taken when you activate your SIM. From time to time, we may run promotions (e.g. ‘eSIM Try Before You Buy’) which delay your first payment. However, subsequent payments will always be taken on your Renewal Date.
4.5 You are able to turn off auto-renew at any time in the Biker Mobile app.
4.6 Recurring Plan payments will be taken via the payment method used to make the first payment (or an updated payment method if provided). In the Biker Mobile app, you are able to switch to an existing alternate payment or add a new payment method.
4.7 We shall have no liability to you in respect of any loss incurred as a result of the payment method for a Plan being missing, invalid or incorrect.
4.8 If your device is lost or stolen, it is your responsibility to cancel any recurring Plan associated with your Account and we have no obligation to refund you in respect of any active Plan on your Account.
5. Ending the agreement
5.1 You can cancel your Plan up to 14 days after the date of order and you can cancel your Add-on up to 14 days after purchase. If you cancel during this 14-day period we reserve the right to reduce your refund to cover the cost of any Services you have used.
5.2 Plans auto-renew at the end of a calendar month cycle. You can choose not to auto-renew by logging into the Biker Mobile app and switching off auto renew at least three hours before the date and time the Plan is due to renew. Switching off auto renew ends our Agreement when your Plan was due to auto-renew. You can change your mind and turn on auto-renew again, but you must do so at least three hours before the date and time Plan is due to renew, otherwise you will need to purchase a new Plan. When you turn off auto renew, your recurring card authority remains active, enabling auto-renew to be turned on again, payment taken and Service restored.
5.3 You must have an active Plan in order to use Add-ons. If you cancel your Plan, any Add-ons will not function after the Plan renewal date.
5.4 You can request a PAC (to leave and take/port your number to another provider) or STAC (to switch to another provider without taking your number – although please make sure that you want to do this as a terminated number cannot be reversed). Once porting/switching completes, we will terminate your Agreement and the Services with immediate effect. Any unused allowances in your Plan or Add-ons will be lost. For more information on the switching process see our FAQs.
5.5 If you choose to end this agreement for any reason other than that specified in section 5.1 above, you will not be entitled to any refund of your Plan or Add-on payments.
5.6 We may end this agreement in the following ways:
(a) On 30 days’ notice. We can end this agreement by giving you at least 30 days’ notice. Your agreement will finish at the expiry of the 30-day notice period or a later date which we specify.
(b) For non-payment of your Service. We will terminate your Service if we are unable to take the payment for your Plan renewal, using your specified payment method, and have been unable to contact you and resolve the problem.
(c) Because of your conduct.
(d) Due to lack of use. If within a period of 180 days you have not activated a new Plan or Add-on and have not made a recurring Plan payment.
(e) In the following cases, we may end your agreement immediately:
(i) if we have the right to Suspend your Service on any of the grounds in Section 6 and we believe that the grounds are serious and have not been, or are unlikely to be, rectified;
(ii) if we believe that your communications or actions with regard to our Customer Support or any of our retailers or agents, or your use of Our service, are jeopardizing the operation of the network, or are of an unacceptable nature;
(iii) in the event of your death; or
(iv) where you have used the Service in a way not consistent with the ordinary use of a consumer.
(f) We may end your agreement if we no longer have access to other operators’ networks which we need to provide Our service, or if we are no longer able to provide Our service due to factors beyond our control or because we cease business.
6. Acceptable use policy
6.1 You may only use our Services for your own personal, non-commercial use. This means you must not resell or commercially exploit any of our Services or content.
6.2 If you are under 18, you must obtain your parent or guardian's consent to use our Services.
6.3 If you’re under 18, you’re not permitted to access adult content using our Services. If you’re 18 or over and you access adult content using our Services, you must not show or send said to anyone under 18. You must also ensure that you have deactivated any access to adult content if you let anyone under 18 use your device. You accept that we cannot control access to adult content obtained over WiFi.
6.4 You must provide us with your current email address and you must maintain this address and advise us promptly of any changes to it. It is your responsibility to verify that your email mailbox is secure and in proper working order and you must assume the risk of all consequences for errors in sending and receiving email, unless caused by our negligence.
6.5 You must not use our SIMs or Services for machine-to-machine transmission, internet of things based services or in a router or other aggregation device (except tethering i.e. using your personal mobile device to tether your personal tablet or laptop);
6.6 You must not use our Services or allow anyone else to use Our services for illegal or improper uses. For example:
(a) For fraudulent, criminal or other illegal activity or unsolicited bulk or commercial communications or other unauthorised communications, or knowingly send any viruses;
(b) For any immoral, improper, obscene, defamatory, harmful or offensive purpose;
(c) In any way which breaches another person’s rights, including copyright or other intellectual property rights;
(d) To copy, store, modify, publish or distribute Our services or their content, except where we give you permission;
(e) To download, send or upload content of an excessive size, quantity or frequency. We’ll contact you if your use is excessive;
(f) In any way which breaches any security or other safeguards or in any other way which harms or interferes with our network, the networks or systems of others or Our services;
(g) To cause annoyance, inconvenience or needless anxiety as set out in the Communications Act 2003
(h) In any way which constitutes AIT;
6.7 You must co-operate with us and follow our reasonable instructions to ensure the proper use and security of your account. This includes (but is not limited to) any instructions from us to update the settings on your device in which you’re using our SIM.
6.8 If anyone makes, or threatens to make, any claim or issue legal proceedings against you relating to your use of Our services, you’ll notify us of this immediately and, at our request, immediately stop the act or acts complained of. If we ask you to, you must confirm the details of the claim(s) in writing.
7. Liability
7.1 Except as set out in 7.2:
(a) All other terms, conditions and warranties relating to our service are excluded;
(b) Our entire liability to you for something we do or don’t do will be limited to £1,000 for one claim or a series of related claims; and
(c) We are not liable for any loss, damage or inconvenience incurred in connection with the use of, our disruption to, our Services, nor for any loss or corruption of data in connection with the use of Our service. We are not liable for any loss or damage that was not reasonably foreseeable when you entered into the agreement.
7.2 Nothing in this agreement removes or limits our liability for fraud, for death or personal injury caused by our negligence or for any liability which can’t be limited or excluded by applicable law. If you’re a consumer, the terms of this agreement will not affect any statutory rights which you have, which cannot be excluded by this agreement. For more information on your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
8. Changes to our Agreement and Pricing
8.1 We reserve the right to change our Agreement and/or our pricing, from time to time. We will notify you of any changes by posting them on our website at www.bikermobile.com/. We may also notify you by text or by email. Your use of our Services following notification of changes means that you accept said changes.