Introduction
Biker Mobile are committed to protecting your privacy and handling your personal data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This privacy policy explains:
- how we collect, use, and protect your personal data when you
- purchase our mobile airtime and related software services
- use our mobile airtime and related software services, web/mobile applications or website
- contact our support team
- sign up for marketing communications
- our legal basis for collecting and processing your personal data
- your legal rights regarding your personal data
Who we are
Biker Mobile is a trading name of Tekmoni Limited. Tekmoni Limited is a company registered in the UK. Our registered address is: Trew House Farm, Chilton, Crediton, Devon EX17 4AH. Our company registration number is 14908461 and our Information Commissioner’s Office registration reference is ZB899067.
The personal data we collect
We collect and process various types of personal data to provide our mobile airtime and related software services to you. This includes:
- Identity Data: Name, email address, date of birth, delivery address (for physical goods)
- Financial Data: Billing address postcode, payment card details, bank account details, purchases, payment history
- Usage Data:
- Information on how you use our apps and websites
- Information on how you use our mobile airtime and related software services:
- Call Detail Records (CDRs): Time, date, duration, destination, number of calls.
- SMS/MMS Data: Time, date, and destination number of messages.
- Data Usage: Amount of data used, time, and date.
- NOTE: We do not process the content of your communications.
- Technical Data:, SIM identifiers (e.g. ICCID and MSISDN), device identifiers (e.g. IMEI), network information, IP address, login data, browser type, and operating system.
- Support Data: Records of interactions between you and our customer support team e.g. chats and emails via our Helpdesk system.
- Profile Data: Your username, password, service preferences and settings (e.g. adult content and auto renew flags), current and historic products/services, marketing and communication preferences.
How we collect your personal data
We collect your personal data via:
- Direct Interactions: You provide data when you sign up for our services, create an account, purchase services, contact our customer support team etc.
- Automated Technologies: As you use our services, we automatically collect technical and usage data.
- Third Parties: We collect data from our payment providers and other suppliers whose services we rely on to deliver our overall service to you.
Who we share your personal data with
We may share your personal data with:
- Third-party service providers: Companies that provide services on our behalf, such as payment processors and customer support platforms.
- Credit reference and fraud prevention agencies: To verify your identity and protect against fraud.
- Regulators and law enforcement agencies: If required by law or to assist with criminal investigations.
- Other telecommunications companies: To facilitate number porting (moving your number to or from our network).
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
How and why we use your personal data (legal basis)
Under GDPR, we must have a legal basis for processing your data. We use your personal data for the following purposes:
|
Purpose of Processing |
Type of Data Used |
Legal Basis |
|
To onboard you as a new customer, verify your identity/age, create service login credentials and support SIM installation/activation |
Identity, Financial, Technical, Profile |
Our contract with you. |
|
To process your payments for our services and prevent fraudulent transactions. |
Identity, Financial |
Our contract with you. Our legitimate interests to prevent fraud. |
|
To provide our services to you, manage your account and provide you with customer support |
Identity, Usage, Technical, Support, Profile |
Our contract with you. |
|
To manage our services and service platform (e.g. optimisation, technical fault-finding). |
Technical, Usage, Support |
Our legitimate interests to ensure our service operates efficiently and securely. |
|
The use of data analytics to improve our websites and apps, our products and services to enhance the customer experience |
All data types |
Our legitimate interests to improve our products/services |
|
For marketing purposes (e.g., to send you offers and updates relating to our products and services). |
Identity, Financial, Profile. |
Your consent (where required). You can opt out at any time. |
|
To comply with legal obligations (e.g., responding to law enforcement requests, managing customer data for regulatory purposes). |
All data types. |
Compliance with a legal obligation. |
International data transfers
We may transfer your personal data to countries outside the UK and European Economic Area (EEA). If we do this, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:
- The country has been deemed to provide an adequate level of protection by the UK government.
- We use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (e.g., Standard Contractual Clauses).
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. We also limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.
Data retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. As a general rule, we will keep most of your data for [e.g., 6 years] after you cease to be a customer to meet legal obligations. You can request a copy of our Data Retention Policy by contacting dpo@bikermobile.com
Your legal rights
Under data protection law, you have a number of rights regarding your personal data. These include:
- The right to be informed: The right to know how your data is being used.
- The right of access: The right to request a copy of the personal data we hold about you (a Subject Access Request).
- The right to rectification: The right to have inaccurate personal data corrected.
- The right to erasure ('right to be forgotten'): The right to request that your personal data is deleted in certain circumstances.
- The right to restrict processing: The right to limit the way we use your personal data.
- The right to data portability: The right to obtain your data in a structured, commonly used format.
- The right to object: The right to object to the processing of your personal data in certain situations.
- The right to withdraw consent: Where we rely on your consent to process your data, you can withdraw it at any time.
How to exercise your rights or make a complaint
If you wish to exercise any of the rights set out above, or have a complaint about how we have handled your data, please contact dpo@bikermobile.com
You also have the right to lodge a complaint with the UK's supervisory authority for data protection issues, the Information Commissioner's Office (ICO). You can find their details on their website: https://ico.org.uk.
Changes to this privacy policy
We may update this policy from time to time. The latest version will always be available on our website.